Terms of Service

Last updated: November 2025

Agreement to Terms

By accessing or using the NiWell website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

Description of Services

NiWell provides educational nutrition guidance and support services. Our services include:

  • Individual nutrition consultations
  • Meal planning guidance
  • Nutrition education workshops
  • Ongoing support programmes

These services are educational in nature and are designed to help you understand nutrition principles and develop healthier eating habits.

Nature of Services

It is important to understand that NiWell provides educational guidance and does not offer medical services. Specifically:

  • We do not diagnose, treat, or manage medical conditions
  • We do not prescribe medications or supplements
  • Our services are not a substitute for medical care
  • We do not provide guarantees about specific outcomes

If you have a medical condition or health concerns, you should consult with your GP or appropriate healthcare provider before making dietary changes.

User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information
  • Inform us of any medical conditions or health concerns
  • Consult with your healthcare provider when appropriate
  • Use the information provided for personal, non-commercial purposes
  • Not rely solely on our guidance for medical decisions
  • Take responsibility for your own health decisions

Appointments and Cancellations

If you schedule a consultation with us:

  • Please arrive on time for scheduled appointments
  • Provide at least 24 hours notice if you need to cancel or reschedule
  • Late cancellations or no-shows may result in fees as agreed upon
  • We reserve the right to reschedule appointments when necessary

Intellectual Property

All content on the NiWell website, including text, images, graphics, logos, and other materials, is the property of NiWell or its content suppliers and is protected by copyright and other intellectual property laws.

You may not:

  • Reproduce, distribute, or transmit any content without permission
  • Use our content for commercial purposes
  • Modify or create derivative works from our content
  • Remove any copyright or proprietary notices

Confidentiality

We respect your privacy and maintain confidentiality of information you share with us during consultations. However, we may disclose information when:

  • Required by law
  • We believe disclosure is necessary to protect your safety or the safety of others
  • You have given us explicit permission

Limitation of Liability

To the fullest extent permitted by law, NiWell and its representatives shall not be liable for:

  • Any direct, indirect, incidental, or consequential damages arising from use of our services
  • Any health issues, injuries, or adverse effects resulting from following our guidance
  • Any errors or omissions in the information provided
  • Any interruption or cessation of services

Your use of our services is at your own risk, and you assume full responsibility for any decisions you make based on the information we provide.

Disclaimers

Our services and website are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that:

  • Our services will meet your specific requirements
  • Our services will be uninterrupted, timely, or error-free
  • The information provided will be accurate or complete
  • Any particular results will be achieved

Indemnification

You agree to indemnify and hold harmless NiWell and its representatives from any claims, damages, losses, liabilities, and expenses arising from:

  • Your use of our services
  • Your violation of these Terms of Service
  • Your violation of any rights of another party

Termination

We reserve the right to terminate or suspend your access to our services at any time, without prior notice, for any reason, including violation of these Terms of Service.

Changes to Terms

We may modify these Terms of Service at any time. We will notify you of any changes by posting the new Terms of Service on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

If you have questions about these Terms of Service, please contact us:

NiWell
27 Cromwell Street
Oxford OX1 4QB
United Kingdom

Email: [email protected]
Phone: +44 1865 712 904